TERMS & STORE POLICIES

Last Updated: September 6, 2026

Welcome to Soulles Souls. By visiting our website or purchasing from us, you agree to the following Terms & Store Policies. Please read them carefully before placing an order.

1. Orders & Payment

All orders must be paid in full before they are processed or shipped. Prices are listed in U.S. dollars unless otherwise stated.

After an order has been placed, we cannot guarantee that changes or cancellations can be made. Please double-check your size, color, quantity, shipping address, and other order information before completing your purchase.

We reserve the right to cancel or refuse an order due to suspected fraud, pricing errors, inventory issues, or other circumstances that may affect our ability to fulfill the order.

2. Shipping

Please allow 5 Business Days for your order to be processed before shipment.

Estimated delivery times shown at checkout are estimates and are not guaranteed. Delays caused by shipping carriers, severe weather, holidays, customs, or other circumstances outside of our control are not the responsibility of Soulles Souls.

Customers are responsible for entering the correct shipping address. We are not responsible for packages delivered to an incorrect address provided by the customer.

3. Returns & Exchanges

We accept eligible returns within 14 Days of delivery.

To qualify for a return, the item must be unworn, unwashed, unused, and returned in its original condition with any original tags or packaging.

Items showing signs of wear, washing, stains, damage, odors, or alterations may not be accepted.

Final sale, limited-release, customized, or discounted items may not be eligible for returns or exchanges.

Original shipping charges are non-refundable unless the order was incorrect or defective due to an error on our part.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at wearesoullessouls@gmail.com within 14 Day of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue.

If we determine that an error occurred on our end, we will work with you to provide an appropriate replacement, refund, or other resolution.

5. Sizing

Customers are responsible for reviewing the size chart and selecting the correct size before purchasing.

Because sizing and fit can vary between products, please review the measurements provided on each product page before ordering.

6. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control.

If tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier first and then contact us if additional assistance is needed.

We will make reasonable efforts to help investigate shipping issues, but we cannot guarantee replacement or reimbursement for every lost or stolen package.

7. Product Appearance

We make reasonable efforts to display our products accurately. However, colors may appear slightly different depending on your device, screen settings, lighting, or production variations.

Small differences between product photos and the physical item may not be considered defects.

8. Intellectual Property

All Soulles souls logos, graphics, designs, artwork, photographs, product names, website content, and other original materials are owned by or licensed to Soulles souls and are protected by applicable intellectual property laws.

Our content may not be copied, reproduced, modified, sold, distributed, or used for commercial purposes without written permission.

9. Reselling

Purchasing our products does not give you ownership of our trademarks, artwork, logos, or other intellectual property.

We reserve the right to limit quantities or cancel orders that we reasonably believe are being placed for unauthorized commercial resale or fraudulent purposes.

10. Promotions & Discount Codes

Discount codes and promotional offers may have specific expiration dates, exclusions, or eligibility requirements.

Unless otherwise stated, promotional codes cannot be combined. We reserve the right to modify or end promotions when permitted by law.

11. Privacy

Customer information is handled according to our Privacy Policy. Information provided during checkout may be used to process orders, provide customer support, prevent fraud, and communicate important information regarding your purchase.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Soulles souls will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these terms limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.

13. Changes to These Policies

We may update these Terms & Store Policies from time to time. Updates will become effective when posted on our website unless otherwise required by law.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

14. Contact Us

For questions regarding an order, return, or these policies, contact us at:

Soulles souls
Email: wearesoullessouls@gmail.com
Website: https://soulles-souls.myshopify.com